• My Staff app is not working, what can I do?

  Staff App web based applicationFeatured

• Swap a shift

  How to swap your shift with another Staff memberFeatured

• Day Off Swap

  How to swap your shift for a day off?Featured

• Getting started with your Staff app.

  How to know to kick start your SMRT journey. Welcome ! You want to know how to access your SMRT app. It is an easy process to onboard you. Visit your app store depending on your operating system (Apple or Android). Search for smart rota. Download the app. || For Android users, you must default your browser to Chrome. Go to Settings / Apps / Chrome set as default. ![App store](https://storage.crisp.chat/users/helpdesk/website/48412628cfbd2800/screenshot-2021-05-04-at-11405Some readers

• I have issues with my holiday requests

  Different issues may arise when booking a request. I have a java.net.SocketTimeoutException:timeout error message. Your connection dropped while sending your request and our server could not reach you back in time. For security reasons, we have a time frame in which transactions must be completed. Try swapping Wi-Fi or use your operator network. Or, you may not use the latest app version. Go to your app store and update your app to the latest version. You can set your app to be autoSome readers

• What information is shown on my dashboard?

  Your dashboard menu displays the following information Time and attendance graph (T&A) It is possible that your company does not have access to this feature or decided to not displayed it. The graph flags specific occurrences which are defined by your company policies and procedures. All relevant information are in your staff handbook. Absence is related to absence without leave (AWOL) only. Attendance covers all other absences except approved leaves. Timekeeping is reFew readers

• Reserved Holiday

  What is a Reserved Holiday? If your company observes a specific bank holiday (e.g., Christmas Day on 25/12) and closes business, the app will automatically reserve a holiday for that bank holiday. This Holiday can only be booked in by Management. How to read my Holiday dashboard when the Reserved Holiday is used? | I have an overall Leave standing at 224 hours per year. However, I also have a 8 hours Reserved Holiday. The total Leave I can book through the App is 224 - 8 = 216 hours. EFew readers

• How to read my schedule?

  When opening your calendar on the web based application, you can see your shifts, working days, day off and all occurrences attached to your shift (Lateness, Holidays, Overtime and Absence). On your smartphone, information are displayed differently. Published week Your shift is shown in the calendar day header. When no shift is shown, then this particular week has not been published yet. Working days and days off When weeks are not published, the calendars shows your working daFew readers

• What do I need to know about my timecard?

  Your Timecard will be useful only if your are required to clock. This feature is only accessible through the web app and it is not available on smartphone. The timecard is your weekly schedule against your clock in/out to validate your shifts. It then calculates your weekly hours depending on your valid clocks and occurrences that may have occurred. You can access 5 weeks worth of timecards. If there is any discrepancy with your payslip, you can then verify when something went wrong. ![TimFew readers

• Management Notifications

  What are those notifications? From time to time, Management needs to re-organise staff level. This could be achieved with two types of notifications. Overtime. Shift change. When those notifications are available to you, you will receive a push notification and the notifications will be listed in your smartphone Notification tab. ![Notification tab](https://storFew readers

• How to see my holiday bookings and create a new request?

  On the request page, you will see all your holiday requests and their status, but also the "Add Holiday Request" to create a new one. How does this work? You create a request which is sent to management. It is run through a set of different rules then granted or rejected. Your request always has a status: Awaiting approval or PendingThe request has not been checked yet. Booked in. The request has been granted and your calendar has been updated. Rejected. The requestFew readers

• Can I check all the occurrences I have had?

  The staff app gives you access to all your Holiday, Lateness, Absence and Overtime records. In the Web app. Click on the Occurrences icon on the left menu. Select the occurrence type you want to check To see more details about your occurrence, you can click the + to expand the record. My web occurrences ||| Occurrence details are not available from the staff app. My app occurrence iOS & AndroidFew readers

• Staff app version and known issues

  Latest Staff App version Version: 1.2.22 for iOS 15.0 and up. Version: 1.3.13 for Androids 7.0 and up What are we up to? Known bugs that we are currently fixing... Android - Last OS update for edge to edge is causing some issues since it is not optional anymore from Android 16 (API36). If you can't access the mobile platform, please, use the web based App. Ask your local Admin for the URL address if you don't know it.Few readers

• iPad Clock App messages

  iPad messages for every clock typeFew readers